Privacy Policy | 7Cars Rent A Car

7 Cars Rent a Car L.L.C is (a limited liability company registered in the Dubai Economy Department, Dubai, UAE, and its registered office situated at Al Garhoud Community Centre office No 212, Dubai Autism, Dubai, UAE)

This Privacy Policy applies to our Services, including those provided in the 7 Cars website (https://www.7cars.ae), the 7 Cars App, and any other 7 Cars-operated websites and apps that link to this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources. In addition, the Services may contain links to third-party websites and services that are not owned or controlled by 7 Cars. We are not responsible for the privacy practices related to or the content of such third-party websites and services, and you visit them at your own risk.

1. Definitions

o “Account” means a digital account that a Subscriber or a Partner register to 7 Cars in order to access our Services.

o “App” means a digital mobile or website application provided by 7 Cars to connect our Subscribers.

o “Booking” means a booking by a Subscriber to use a particular Vehicle under an Agreement for a specified period of time, submitted via the App.

o “Partner” means a person, company or organization (including a car leasing or a rental company) who work with us as a partner. A Partner includes a legal or beneficial owner of a Vehicle and an administrator of Vehicles.

o “Services” means any product and/or services made available through or by 7 Cars, including but not limited to, online and/or offline services (including the App and associated technology), provided by 7 Cars allowing a Subscriber to enter into an Agreements with us.

o “Subscriber” means a user, whether person, company or organization, that has visited the App, or is using the App, and is registered as a 7 Cars subscriber seeking to subscribe to use a Vehicle(s).

o “Partner Agreement” means a written, binding agreement between a Subscriber and Partner where a Subscriber subscribes to a Partner’s Vehicle for the Subscription Period. Partner Agreements may also be referred to as “Rental Agreements” or “Lease Agreements”, which the Partner is responsible for preparing and signing with the Subscriber upon delivery of the Vehicle to the Subscriber, and contains the Partner’s own terms & conditions with the Subscriber, which the Subscriber shall be legally bound by upon signing.

o “Personal Information” means information that identifies you as an individual, that we can combine with readily available information to identify you as an individual, or that we can use to contact you.

o “Vehicle” means the car or other vehicle subject to a Booking, and that includes all its parts, tools, fittings, components (whether mechanical or otherwise) and registration documents (including owner’s manual).

2. How We Collect and Use Information

o The principal purposes for which we collect and store information, including Personal Information, are to process your application to open an Account with us and make a Booking, allow you to reserve and use Vehicles for use through our Services, authorize payment, bill you, respond to your inquiries, improve our products and services, maintain your account with us, protect our rights, and comply with our legal obligations.

o 7 Cars collects information that you voluntarily submit to us, such as your name, email address, postal address, or telephone number, if you include that information in a form, survey, an email, a text message, over the telephone, in an instant message, or by other means. Your telephone calls and email correspondence with us monitored for quality control, training, and similar purposes. By using these communication methods, you are consenting to the monitoring of your calls and emails with 7 Cars.

o If you register to join 7 Cars by creating an Account with us, we collect your Personal Information as you proceed through the stages of our application, entering an Agreement and Booking process. In addition to your name and contact information, we also collect your driver's license number, Emirates ID data, and we may run background checks regarding any previous driving convictions or related offenses. This information will be used to process your Account application. For the avoidance of doubt, details of all credit cards or debit cards will not be stored, shared, rented or leased to any third parties.

o If you register to join 7 Cars and use our Services, we shall collect information about your Bookings (including dates, times, locations) and your use of 7 Cars Services (including return time, mileage, accidents). We use this information to bill you, respond to your inquiries, provide and improve our products and services and maintain your account with us, to personalize your 7 Cars experience (i.e. by understanding your preferences), and to provide content and offers that we think may be of interest to you.

o Vehicles subscribed to through our Services may be equipped with Global Positioning System (GPS) vehicle tracking technology and other telematics technology as may be further described in the Agreement. GPS is a network of satellites that allows us to determine the location (latitude and longitude) of Vehicles subscribed through the Service. This information is transmitted to 7 Cars and temporarily stored (including while a Vehicle is being subscribed to you through the Services). 7 Cars uses this information for a variety of important purposes. For example, we may use GPS data to help you find a Vehicle you have reserved, to provide roadside assistance when you need it, to ensure that a Vehicle is available at the place and time you have reserved, to alert us when a Vehicle subscribed through our Services is likely to be returned late, to identify potential violations of our Terms & Conditions and/or the Agreement, and to locate lost or stolen Vehicles rented through the Service.

o When you visit the 7 Cars website, our servers automatically log certain information about your use of our websites, such as your IP address, your browser type, operating system, browser language, and service provider. We also collect information about your activities on our websites, such as the pages you visit or the ads or links you click on. The first time you visit a 7 Cars website, 7 Cars assigns you a unique number, which is stored in one or more cookies on your computer's hard drive. These cookies help us distinguish new visitors from returning visitors and enable us to measure the effectiveness of content on the website and refine and tailor that content to suit our visitors' interests. If you have joined 7 Cars or provided other Personal Information about yourself (for example, if you send us an email), your cookie ID can be associated with you personally. To learn more about cookies and how 7 Cars customizes the content and offers for you, please see Section 5 'Advertising and Personalized Content' below.

3. How Might We Transfer Personal Information to Third Parties?

1. 7 Cars will not pass on any debit card or credit card information to third parties.

2. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

3. 7 Cars will not share your Personal Information with third parties unless we obtain your consent in writing; except under the following circumstances:

1. To Partners to provide you with access to Vehicles: We disclose certain Personal Information to our Partners who through our Services provide you with access to their Vehicles. For example, we provide Partners with basic contact information (phone and e-mail address) to facilitate communication between you and the Partner. Although we do not share detailed GPS information with Partners, we provide the Partner with the last known parked location of a vehicle to help protect the Partner from loss of its vehicle.

2. To Service Providers to Provide the Service: We disclose your Personal Information to service providers acting on our behalf or under our instructions, including for purposes relating to the operation, maintenance, administration, improvement, and oversight of our services, websites and advertising services, or to fulfil your requests for information or service.

3. To Process Your 7 Cars Account Application: If you apply to register an Account with 7 Cars, we share certain Personal Information with service providers who help us obtain your driving record and credit history.

4. In Connection with a Merger or Acquisition Transaction: We may disclose Personal Information in connection with a corporate transaction, proceeding, or reorganization involving the business activities for which the information is maintained. In the event that ownership of 7 Cars or its business was to change as a result of a merger, acquisition, or transfer to another company, Personal Information may be transferred. If such a transfer results in a material change in the way Personal Information about you is used, we will provide notice about the choices you have to decline to permit such a transfer.

5. To Respond to Legal Process: 7 Cars may disclose Personal Information, including location/GPS data, as required by law (for example, a court order, search warrant or subpoena) or requests from law enforcement authorities; in other circumstances in which 7 Cars believes the Services or the Partner’s Vehicle(s) are being or has been used in violation of the applicable law or otherwise in the commission of a crime; when we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person; or when necessary to protect the rights or property of 7 Cars or third parties.

4. Communication Preferences

o With your permission, 7 Cars may send you messages with offers that we believe will be of interest to you.

5. Children's Privacy

o We do not knowingly solicit or collect individually identifying information from children under the age of 18.

6. What Security Measures are Used to Protect My Personal Information?

1. 7 Cars takes appropriate steps to ensure data privacy and security, including through various hardware and software methodologies. However, we cannot guarantee the security of any information that is disclosed online via our website or the App. 7 Cars has established safeguards, such as SSL encryption, to help prevent unauthorized access to or misuse of Personal Information, but cannot guarantee that your personal information will never be disclosed in a manner inconsistent with this Privacy Policy (for example, as a result of unauthorized acts by third parties that violate applicable law or the policies of 7 Cars. We use a password to help verify your identity before granting access or making corrections to any Personal Information about you. It is your responsibility to safeguard your password, which you should never disclose to a third party. If you contact us by phone, we will ask you to verify certain information related to your account before providing any access to Personal Information.

2. 7 Cars is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

7. How Might We Update this Privacy Policy?

o We may change this Privacy Policy from time to time, so it is advisable to review it frequently. Changes to this Privacy Policy will be announced on our website or through similar means and all amended terms shall be automatically effective no less than seven (7) days after such announcement.

8. Contact Information

o If you have questions about our handling of personal information, you may write to us at info@7cars.ae or at the address below or speak to us through our live chat in app.

9. Corporate Identity

Last updated 3 October 2026 · 7 Cars Rent a Car L.L.C